Duration of a qualified call: 180 sec

Call Hours: Monday - Friday 12:30pm - 8pm EST

Saturday - 12:30 - 3pm EST 
Time Zone: EST

Call limits: 25

Concurrency cap: 5

GEO: US Nationwide (ex. Oregon)

Puerto Rico is not accepted

Repeat callers: repeat callers are not paid

Definition of a qualified call: callers interested in Debt resolution, with a current source of income. Caller needs to have minimal 15k credit card debt and unsecured debt. 

Allowed types of traffic: Social, Paid Search

Definition of non-qualified call: No medical debt. Non US Consumers; Consumers did not meet Minimum Debt or Income Amount requirement;

Call did not meet Billable Duration requirement; Duplicate calls or lead; Incentivized calls or leads:

Consumers that are already enrolled in a program; Consumers that did not want to speak about debt;

Consumers that did not have debt issues

No Debt, Only Secured Debt, Federal Debt, Looking for Loan, Looking for a check.

Duplicate calls are not billable

Spanish calls are forbidden

Merchant is not allowed to reject calls

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